Voice AI Index

Nov 1, 2026

Consio Research

Real-time data on why ecommerce customers call, what they want, and how AI agents perform, from tens of thousands of calls a month across 200+ Shopify brands.

AI minutes analyzed0▲2.2%vs Sep

Conversations analyzed0▼45.2%vs Sep

Shopify brands0▲17.3%vs Sep

Trusted by leading Shopify brands

Key findings

This month in three numbers

The figures that stand out across every AI conversation we analyzed.

Key findings

This month in three numbers

The figures that stand out across every AI conversation we analyzed.

1 in 5

calls is about an unexpected subscription charge, the #1 reason customers call.

60%

of conversations are resolved fully or partially, as rated by our LLM judge.

3.75 / 5

average quality rating, scored by our LLM judge on every judged call.

Research

Research and datasets

Every dataset comes from real AI phone calls handled for Shopify brands, aggregated and anonymized.

Research

Research and datasets

Every dataset comes from real AI phone calls handled for Shopify brands, aggregated and anonymized.

Voice AI Index · Monthly

Why ecommerce customers call, what they want, and how AI agents perform. New edition every month.

Voice AI Index · Monthly

Why ecommerce customers call, what they want, and how AI agents perform. New edition every month.

Ecommerce customer service statistics

Why customers call, what they want, and how AI performs, in citable figures. Updated monthly.

Ecommerce customer service statistics

Why customers call, what they want, and how AI performs, in citable figures. Updated monthly.

WISMO benchmark

How many calls are about order status, month by month.

WISMO benchmark

How many calls are about order status, month by month.

When customers call

Call volume by hour and day, in customer local time.

When customers call

Call volume by hour and day, in customer local time.

AI voice agent benchmarks

Resolution, escalation, quality, and duration from real AI calls.

AI voice agent benchmarks

Resolution, escalation, quality, and duration from real AI calls.

Customer support cost benchmarks

What an ecommerce support call costs, from real call durations.

Customer support cost benchmarks

What an ecommerce support call costs, from real call durations.

For press and researchers

Cite this data

Free to use with attribution: “Consio Voice AI Index, [Month Year], consio.ai/data”. Need a custom cut by vertical, region, or channel? Our team can help.

For press and researchers

Cite this data

Free to use with attribution: “Consio Voice AI Index, [Month Year], consio.ai/data”. Need a custom cut by vertical, region, or channel? Our team can help.

Request data

Methodology

Published every month. Figures are aggregated across all brands, so no single brand can be identified.

Period: Jul to Oct 2026, by calendar month. Month-over-month trends compare Sep and Oct 2026.
Sample: 75,079 AI calls from 217 Shopify brands in October 2026.
Coverage: 21,019 of these calls (28%) are scored by the judge.
Judge: Every scored call is evaluated by an LLM judge with the same rubric: summary, resolution, category, customer issue and customer goal.
Two intents: Customer issue is the problem behind the call. Customer goal is what the caller wants to get done.
Anonymization: Names, emails, addresses, order and payment numbers are removed. No brand is named without consent.
Next edition: Dec 1, 2026