Context
Sometimes shoppers need a little help finding the right product. They might be unsure which option fits their needs, buying a gift, or choosing between variants. Consio's AI voice agent asks the right questions and recommends the best match from your catalog.
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How it works
A customer calls with a question like "which product is right for me?" or needs help choosing between options. The AI asks a few targeted questions to understand their needs, preferences, and budget. It then pulls the most relevant products from your catalog and walks the customer through the options in a friendly, helpful way.
If the customer is ready to buy, the agent can guide them straight to checkout or send a direct product link by SMS. If the question is too specific or requires deeper expertise, the AI can escalate to a human or take a message for follow-up.
Benefits
By offering personalized product guidance over the phone, you capture shoppers who would otherwise leave your site without buying. Customers who feel helped and understood are far more likely to convert, and more likely to come back.
For Shopify and D2C brands, having an AI agent handle product discovery calls means your catalog works harder without adding headcount. Every call becomes an opportunity to match the right customer to the right product, increasing conversion rates and average order value.
